Refunds & Returns

At Retatrutide UK, we aim to ensure every order is handled fairly, transparently, and in line with applicable regulations. Because we supply temperature-sensitive and regulated pharmaceutical products, our returns policy is necessarily strict.

Returns Policy

Due to the nature of pharmaceutical and cold-chain products, we do not accept returns once an order has been dispatched or delivered, except in specific circumstances outlined below.

This is to protect product integrity, safety, and compliance with storage requirements.

Eligible Refund Situations

Refunds or replacements may be issued in the following cases:

• Order cancelled before dispatch
• Incorrect item sent due to our error
• Product arrives damaged or compromised (with valid evidence)
• Verified courier loss or confirmed non-delivery
• Confirmed temperature excursion affecting product stability

All claims are subject to review and verification.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact support within 24 hours of delivery
• Provide clear photos of:
  • Outer packaging
  • Inner packaging
  • Product(s) received

Once verified, we will arrange a replacement or refund where applicable.

Temperature-Sensitive Shipments

For cold-chain products, temperature stability is critical.

If a delivery delay or issue occurs:

• We review courier tracking and temperature data
• If product stability cannot be guaranteed, a replacement or refund will be issued

Do not use any product if you suspect it has been exposed to unsafe conditions.

Cancellations

Orders can only be cancelled before they are processed or dispatched.

• Once processing begins, cancellation may no longer be possible
• Late cancellations after packaging may be subject to a handling fee

Refund Processing Time

Approved refunds are issued to the original payment method.

• Processing time: 3–5 working days after approval
• Bank processing times may vary depending on provider

Non-Refundable Situations

Refunds will not be issued in cases of:

• Successful delivery of correct order
• Issues reported after the stated 24-hour window (for damage/missing claims)
• Improper storage after delivery
• Customer error in ordering

Exchanges

Where applicable, eligible issues may be resolved through:

• Product replacement
• Reshipment
• Refund (based on case review)

Contact Support

For refund or return enquiries:

Email: info@ukretatrutideuk.co.uk

Please include your order number and relevant details to help us resolve your request quickly.